faq

FAQ

Orders & Production

How is AREN and SMNYC apparel made?
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Every piece is made in Los Angeles, on demand. Nothing is produced before it's ordered — no warehouse, no overstock, no markdowns.

How long until my order ships?
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Standard production is 7–10 business days, excluding weekends and holidays. New designs entering production for the first time may take slightly longer while materials and labels are prepared. During peak periods (Q4), production can take 15–20 business days. Once produced, your order ships via USPS or UPS, typically 3–5 business days in transit. Most U.S. orders arrive within 10–15 business days total.

Can I change or cancel my order?
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Orders cannot be changed or canceled once production has begun. Confirm your size and shipping address at checkout.

How do I know my size?
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Each product page includes a size guide. Because items are made to order, we don't offer traditional exchanges — check the guide before purchasing.

SHIPPING & RETURNS

How much is shipping?
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Standard shipping is a flat $8 on U.S. orders. Orders over $180 ship free.

When will I get tracking?
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You'll receive a shipping confirmation email with a tracking link once your order is produced. Allow 24–48 hours for the carrier's first scan.

Why did my order arrive in separate packages?
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Orders with multiple custom items may finish production at different times and ship separately, each with its own tracking number.

Do you accept returns?
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Email your return request within 7 business days of delivery. Once approved, the package must ship back within 5 business days or eligibility is voided. Returned items must be unworn, unwashed, and include all original tags and packaging. Approved returns are subject to a 10% restocking fee, deducted from your credit. Original shipping, taxes, and duties are non-refundable, and customers cover return shipping.

My item arrived damaged or incorrect. What now?
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If an order arrives damaged or incorrect, contact us within 7 days of delivery with a clear photo. Incorrect or defective items are eligible for replacement or correction. Items must still be unworn, unwashed, and in original tags and packaging.

Do you ship internationally?
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We currently ship within the United States.

STREET MILES NYC

What is Street Miles NYC?
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A coach-led running community in New York City. We run Sundays. The run is what we use — how you show up is what we're watching.

Do I need to be fast to join?
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No. The standard is consistency, not pace. Show up, hold the same effort week after week, and you're in the right place.

When and where do you run?
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Sundays. Location varies week to week and is shared ahead of each run. RSVP through our run community page.

How do I join?
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Join through Street Miles NYC on Heylo. Logistics for each run are handled there.

Is there a cost?
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Sunday community runs are open. Coaching and training services are separate — reach out through the contact page.